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Frequently Asked Questions

Getting Started

I didn’t receive a link to join the system, what do I do?
If you know you have been sent the invite, you may need to look for the email in your Promotions / Spam / Junk folders. That is because this is the first time you have received an email from the system. Contact the Head Bitch of your chapter to make sure your details are up to date in the system if you still cannot locate this link.

The link was sent to an old email address I don’t use anymore, how can I change this?
Follow the link to the BMS that was sent to that email address and once you are logged in you can update your details and change your email address to the one you are currently using. If you no longer have access to that email address contact your Head Bitch, provide your current email address so it can be updated in the system and a new link can be sent out for you.

I've been made to change my password on my first login, but nothing is happening
The button to save your new password is in the very bottom right hand corner of the screen. You may need to scroll down to find it. On some mobiles, it may be very hard to tap on, so in that case, you might want to try a computer or tablet. We appreciate that this is inconvenient and we will be making changes as soon as we can.

I keep forgetting how to find the link to the BMS, what do I do?
To make this easy to find as you will be logging in on a regular basis we suggest saving this as a favourite in your internet browser, or add it to the home screen of your phone. You can make a bookmark now, by going to: https://bms.oracleapexservices.com/apex/bms33/r/bms_for_gbs/.

Rostering

Do I still make myself available using Doodle Poll / Slottr?
No, the BMS handles the availability survey as well as the roster. We are asking you to set your preferences for what days of the week you are generally available to bake / drive and then each month you will be asked to complete an availability survey, which then allows you to select the dates for that month that you are available based on those preferences you have set.

Will the BMS assign bakes from now on instead of allowing us to choose who we bake for?
Your committee will continue to do the rostering. The system will just make it a little less time easier for them. The system will automatically allocate bakers and drivers to recipient needs based on volunteer preferences and availability.
By design, the system does not allow volunteers to specify preferred recipients. If there are any adjustments that need to be made, the Chapter can make manual changes.
And if there are specific / individual circumstances to be taken into consideration, the Chapter will handle those on a case by case basis.

Can I set my preferences for 'who' I am available to bake and drop to during the week?
This is not possible to set in the system. Where appropriate, chapters will be split into a few sublocales (mini regions) to let people hone in on where they are available to drop baking to midweek. The provisional roster will contain the location and the delivery details so you can say if it isn't possible for you to do that bake before the weekly briefing is confirmed.

I only want to bake on the first Sunday of every month. How do I set my preferences so I am only asked for my availability on the first Sunday?
Unfortunately the system doesn’t offer this feature. What you need to do is to set your preference for baking on a Sunday. Each month you are asked to complete an availability survey. This is then your opportunity to select which Sunday for that particular month you are available to bake. The system recognises your preference to bake on a Sunday and will list all of the Sunday’s for that month. You can then select 'Yes' for the dates you are available to bake, and 'No' for the dates you are not available.

I am a shift worker. How do I set my preferences when I don’t know when I am going to be available?
The preferences you are loading now are just your default availability. Each month you will still get an availability survey to complete.
As you don’t know what day of the week you will be available all you need to do is complete your preferences as being available on every day.
Alternatively, if you know you only ever bake during the week despite your shift pattern then set your preferences as being available Monday-Friday.
When the availability survey comes out it will list all of the days in that month that match your preferences you have set. So, if you set your preferences to all days then you will get a complete list of all the days in that month to choose from in your availability survey. You can then select 'Yes' for the dates you are available to bake, and 'No' for the dates you are not available.

How do you indicate in your preferences that you are available for a double bake?
At this stage, the system does not capture double bakes. We are working with the Chapter Committees to develop this in the future, and they have agreed to manage it manually in the rosters where it is required. Please let your chapter committee know that you are available for double bakes if you haven't already.

What do I need to set my preferences to for a bake and drop?
If you are signing up for any bake and drop you will need to enter all your preferences as being available on that particular day to bake, to drive and to deliver your baking. Even if you actually catch the bus or bike to deliver your baking to the recipient, this still needs to be recorded as your driving preference so we know where you are available to deliver to and on what day. You will need to set your baking preferences, your driving preferences, and set your driving location.

How does the availability survey work?
The availability survey is your opportunity to select the specific dates you are available to bake or drive for the upcoming month. The survey only asks you about days you have indicated you prefer to volunteer in your preferences. You will receive an email from the system to notify you that the availability survey for the upcoming month is ready for you to complete.
For example if you set your preference to bake on a Sunday, when the availability survey comes out you will only be asked what Sunday of that particular month you are available to bake.

Will I still be emailed the provisional roster and weekly briefings?
You will be sent an email to let you know when the provisional roster is available. You will also be sent a reminder about the weekly briefing, just before you are due to bake or drive. In all of the reminder emails, there will be a link to the system so you can get the latest up to date information. The emails will not contain attachments like they used to. You will need to access this information in the BMS.

Once I am rostered to bake/drive, will I still get an email notification to check the BMS to see the roster?
Yes you will be sent a reminder email just before you are due to bake or drive and this will contain a link to the system so you can see the weekly briefing and the details of your upcoming bake or drive.

What do I do when at the last minute I can no longer do the bake I am rostered for and I need to cancel this?
When you login to the BMS you will have access to all of the information for your chapter and your weekly briefings. It contains the latest information. Simply login to check out who is the Bitch in Charge for that week and contact them to let them know you are no longer available. The main difference here is that instead of checking the information that was previously emailed out to you, it is available via the BMS instead.

General

Can I stick to our usual way of doing things rather than using this new system?
The new system is going to benefit everyone involved, which means better outcomes for all of the people our Good Bitches help - we would like all our Good Bitches to be using the new system as soon as possible!

I keep forgetting how to find the link to the BMS, what do I do?
To make this easy to find as you will be logging in on a regular basis we suggest saving this as a favourite in your internet browser, or add it to the home screen of your phone. You can make a bookmark now, by going to: https://bms.oracleapexservices.com/apex/bms33/r/bms_for_gbs/.

How can I find out when my Chapter is rolling out the new system?
You can contact the Head Bitch of your chapter to find out when you will be receiving the roll out of the BMS.

I share an email address with my partner or another family member and we both bake. Can we be created on the BMS as a pair?
The system is not designed to accommodate this. We recommend that you each create a separate free email address to enable you to have your own unique record on the BMS. Gmail offers free email addresses and are very easy to create. You will need to each setup your preferences on the system and you will both receive an availability survey to complete each month.
If you are wanting to do a double bake between you, then you can let your chapter committee know that you are available for double bakes on a particular day. This only requires you to have one email address. The system does not yet accommodate selecting a double bake option, we are working with the Chapter Committees to develop this in the future. Inthe meantime, they have agreed to manage it manually in the rosters where it is required.

When I try to enter my birthday, it only gives me the current year
If you click on the year next to the month in the banner of the calendar, you get the year selector. If that doesn't work for you, you can always type over the year in the text box.

I don’t want to volunteer for GBB anymore, what should I do?
You can click unsubscribe at the bottom of any of our emails, or login to the BMS and use the “My Information > Resign from GBB” option.

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